Job Description

Employment Status:
Full time
Job Function:
Management and Leadership
401801 PA & Appeals - Mgmt
Shift Hours / Days:
Mon - Fri Days
Hours / Pay Period:

Supervisor Account Management


We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care ®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.


A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


Job Summary/Purpose:

Supervisors in the Account Management group are responsible for supervision of a team of Account Management resources and manage all aspects of the operation for their designated area of responsibility within Patient Accounts.   The Supervisor is accountable for identifying areas that are influencing reimbursement and or the A/R.  To accomplish this, the supervisor must develop and utilize analytics to influence and implement change.  The supervisor must ensure the appropriate work processes and strategy are in place for realizing the establish productivity metrics and financial results, and is responsible for the design, implementation, and management of programs and processes.  The Supervisor represents Patient Accounts as part of the centralized Revenue Cycle and acts as a liaison with sites, Chief Financial Officer(s), external vendors, and various other CTCA partners, and is responsible for participating in Enterprise Wide initiatives based upon expertise. The AM Supervisor analyzes team productivity metrics, and leverages these analytics for providing leadership to the team, and aligning work processes for continuous improvement.  This role is responsible for identifying industry trends (e.g. A/R trending, denials trending, etc.) and works with its partners to achieve its goals. The supervisor will coach and mentor the team to ensure ongoing development of the workforce.  Core management responsibilities include areas such as:  interviewing, hiring, all aspects of progressive discipline (including termination), time and attendance management/approval, performance evaluations (including annual reviews, and monthly/quarterly QAs), staff development, and coaching. 

Minimum Qualifications:

  • Must have high school diploma/equivalent
  • Bachelor’s degree or equivalent experience
  • 1+ years of supervisory experience
  • 3-5 years of experience in healthcare management including specialized experience Revenue Cycle including areas such as reimbursement, billing, insurance and self-pay healthcare collections, denials management and mitigation
  • Strong background in financial management with knowledge of federal and state laws and requirements relating to healthcare management
  • Demonstrated knowledge of the components of insurance benefits impacting reimbursement and Medicare eligibility
  • Proven analytical capabilities, ability to report and analyze data for purposes of making recommendations and managing workflow
  • Intermediate Microsoft Office Excel skills

Additional Skills & Knowledge:

  • Demonstrated leadership capabilities, and strong business acumen
  • Complete understanding of management practices and applicable laws
  • Must have knowledge of accounting principles and statistical analyses
  • Must have strong analytical skills, with experience in data mining and modeling
  • Must have solid knowledge of medical terminology, ICD9/ICD10 codes, CPT/HCPC’s codes
  • Intermediate understanding of business service functions including billing, collections, insurance and appeals
  • Must have knowledge and understanding of the Fair Debt Collection Laws, Bankruptcy, HIPAA and State Collection Laws
  • Intermediate in relevant software e.g. Microsoft Office products (Excel, Word, Powerpoint), and company related IT systems
  • Ability to work in fast pace-environment, deadline oriented environment


The Best Place to Work


We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK.  Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.


Beyond The Resume, What We Look For


We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.


Do you see yourself working with a passionate team in a dynamic, high growth environment?  Visit   to begin your journey.