Job Description

Employment Status:
Full time
Job Function:
Business Support
401806 PA & Appeals - Clerical
Shift Hours / Days:
Mon - Fri 6:30 - 3:00pm
Hours / Pay Period:

Rep, Account Reconciliation

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


Job Summary:


The Rep, Account Reconciliation provides reconciliation and resolution to all CTCA hospital and physician accounts and is the sole stakeholders who make all necessary adjustments to a Patients Account.  Rep, Account Reconciliation complete all centralized adjustments for Patient Accounts and are responsible for all manual post billing adjustments to a patients account. Rep, Account Reconciliation research account adjustments by performing the following: review of all applicable EOB’s, review of all payments, review of CTCA Contractual agreements and Patient specific agreements. Rep, Account Reconciliation have extensive knowledge of each site’s Financial Policies and apply adjustments according to the guidelines outlined per the policies.  Rep, Account Reconciliation are responsible for adding statement messages to accounts for proper receipt of statements and adjusting to correct Financial Class. The Rep, Account Reconciliation report directly to the Centralized Account Reconciliation Supervisor.


Minimum Qualifications:

  • Must have a high school diploma or GED equivalent

  • Must be analytical

  • Knowledge of PC and other office equipment with Windows experience a plus.

  • Must have experience with ICD-10 coding, insurance terminology and ability to read an Explanation of Benefits.

  • Must have outstanding telephone communication and customer service skills.

  • Must be efficient, reliable, goal orientated and adaptable to change while maintaining productivity levels.

  • Must be able to perform routine mathematical skills and 10 key functions.  

  • Must have excellent organizational skills and be able to manage multiple priorities.

  • Must be Team oriented.

  • Must be courteous and professional.

  • Must be capable of operating all required computer applications

  • Maintains accurate patient demographics and insurance information

  • Routinely updates account comments of each account worked.

  •  Must have good written and verbal communication skills.


    The Best Place to Work

    We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

    Beyond The Resume, What We Look For

    We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

    Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit to begin your journey.