Job Description

Manager of Empowerment Training and Organizational Development

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Manager of Empowerment Training and Organizational Development will assume the lead role for the design and deployment of Empowerment training and ongoing capability development programs, that deliver measurable performance outcomes. He/she will assess talent and skill gaps within the Empowerment team, develop solutions to address those gaps, and utilize technology to support training and organizational development efforts. He/She will manage, develop and implement culture, change and engagement programs, including but not limited to, leader/team effectiveness, Stakeholder engagement, organization design, organization culture, change management, performance management, and talent assessment to achieve the long-term business strategy.

Minimum Requirements:

  • 5 years of proven experience managing teams within a call center environment
  • 5 years of proven experience designing training curriculums, talent development, and succession planning programs
  • Bachelor’s degree in Industrial and Organizational Psychology, Organizational Leadership, Human Resources, Business Administration or related field (Master’s preferred)
  • Background in healthcare preferred
  • Strong initiative and judgement
  • Strong follow-up and follow-through skills
  • Exceptional listening skills and emotional intelligence to read and interpret team and leader dynamics
  • Strong ability to build high trust relationships with leaders at all levels
  • Strong organization/time management skills
  • Experience working with electronic learning management systems and platforms
  • Ability to manage company-wide, large scale, complex projects on time, within budget and with agreed upon the effectiveness
  • Demonstrated ability to communicate and present across all levels of the organization; must be able to clearly articulate complex ideas both verbally and in writing
  • Ability to build professional relationships with organizational development and cross-functional teams while facilitating a collaborative environment; ability to influence the execution of programs
  • Organized, self-motivated, and capable of working in a rapidly changing environment



We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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