Job Description

Insurance Collection/Patient Acct Rep

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Mon - Fri 8:00 am - 4:30 pm

The Insurance Collection/Patient Account Representative is an entry level follow up position within the Patient Accounts Department. The Associate is responsible for assisting in the reimbursement and/or resolution of patient account balances and is accountable for tasks related to the resolution of patient concerns. This role may be responsible for working account balances in any of the following areas:

  • Self-pay Account Follow-up focusing on the inbound call center and collection of the patient responsibility balances leveraging assistance programs and tools
  • Insurance Account Follow-up (hospital or physician)
  • Administration of financial programs supporting the patient with medical balances such as Financial Assistance, Co-pay Assistance, Free Drug, Drug Replacement, etc.

The Insurance Collection/Patient Account Representative is often the first point of contact for CTCA patient inquiries to the patient accounts department. Responsibilities include: inbound calls, meeting with walk-in patients, external inquiries from payers or other representatives of the patient, and outbound calls to payers, or patients to discuss accounts. This role works within established guidelines and has limited decision-making responsibility within these policies and procedures. The Associate Account follow up Representative must interpret account information accurately to understand account balances, billing issues and reconcile payment posting and adjustments. In addition, they must ensure a patient’s account reflects detailed and accurate documentation regarding each inquiry or each worked account. The Associate Account Follow Up Representative has responsibility for activities in support of the account management for patients. These activities include follow-up on account status with insurance/patient for expected payment, responding or escalating payer requests or issues, timely review and processing of correspondence regarding accounts, medical records, litigation, etc. on a daily basis. This role also may serve as a back-up for the Account Follow Up Representatives by answering voicemail inquiries to their workstation or assist with account inquiries in their absence. The Associate Rep may also escalate accounts to the Rep for further action. The efforts of the Associate Account Follow Up Representative assist in the overall Patient Accounts Department goal to optimize reimbursement of CTCA hospital and physician accounts and provide prompt and friendly customer service to inbound callers and walk in patients as well as outbound calls, consistent with CTCA’s mission, vision, and values. Associate Account Follow Up Representatives report to the Account Follow Up Supervisor.

Minimum Requirements:

  • Must be a High School graduate or equivalent
  • Associates degree is preferred
  • Must have minimum of one to two years of experience in call center, registration, collection and verification in a healthcare setting or similar service profession


We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

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