Job Description

Government Services Rep

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Mon - Fri 8am - 4:30pm

The Government Service Center (GSC) Representative position plays a crucial role in CTCA’s New Patient Acquisition Goals and its brand delivery. This role serves a multitude of functions within the Intake process.  Primarily, this individual will work with clinical members of the Physician Practices to ensure patients with primary Medicare insurance are properly qualified, their insurance is accurately verified and they are scheduled, in a branded and timely manner.

The Government Service Center Representative is the primary point of contact for Medicare patients and caregivers reaching out to CTCA for information and support and is instrumental in engaging prospective patients as they embark in their decision-making journey and ultimately determine whether CTCA is the right option for their care.  

The GSC rep works closely with all qualified patients to establish relationships and nurture patients as they begin their decision making process to treat at our facilities. The GSC rep is accountable for delivering on established Patient Acquisitions goals.

Minimum Requirements:

  • College Education (BA, BS) in Business/Marketing/Sales/Healthcare/Communications related field(s) preferred.
  • 2-3 years of equivalent experience in a complex healthcare/call center environment is required: Equivalent experience includes one or all of the following: use of a CRM, call center phone queue experience, direct customer contact via phone or face-to-face, insurance verification experience conducted computer and phone communication with benefit administrators.
  • Knowledge of insurance plan administration is a plus.
  • Knowledge of CTCA Insurance Verification practices is a plus.
  • Familiarity with healthcare services/oncology is preferred
  • Working knowledge of CTCA scheduling criteria is a plus.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

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