Job Description

Employment Status:
Full time
Job Function:
Business Support
453006 Empowerment-Clerical
Shift Hours / Days:
Must be flexible, 7am - 9pm, wknds/holidays
Hours / Pay Period:

Workforce Optimization Specialist


We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care ®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.


A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


Job Summary/Purpose:

The Empowerment Workforce Planner is responsible for forecasting daily, weekly and monthly volumes for calls, chats and third-party outsourcer.  This person also has the responsibility for managing the necessary processes to execute the staffing and scheduling plans. This person will also be involved with the development and planning of the above processes.  This person will also assist with handling phone calls to the call center during times of heavy call volume.   This person must be available to work some evenings and weekends.


Minimum Qualifications:

  • BS/BA preferred
  • Experience in a sales, call center operation using workforce management scheduling software (Verint preferred)
  • Workforce management certification, preferred but not required
  • Exposure to Cisco UCCE and CUIC
  • Experience with Kronos timekeeping software
  • Familiarity with SalesForce CRM preferred, but not required


The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK.  Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.


Beyond The Resume, What We Look For


We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.


Do you see yourself working with a passionate team in a dynamic, high growth environment?  Visit   to begin your journey.