Job Description

Cancer Services Center Customer Service Rep/ Greeter

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Position will be remote until further notice, however once the building is open, the position will be onsite in Schaumburg, IL.

Pay is $14.00/hour flat rate

The Cancer Services Center (CSC) will answer all inbound calls to the CSC in a warm, patient-focused, and efficient fashion, intending to create a delightful first impression for each caller. The Greeter’s primary responsibility is to discern the nature of the call sufficiently to determine that the caller should either be: 1) transferred to a Nurse Advocate who will deliver the Empowerment Services, or 2) be handled in some other fashion as the call is not appropriate for management through the CSC. Such calls may include wrong numbers, sales calls, employment related matters, attempting to contact a provider site, or other miscellaneous calls. In such cases the Greeter is responsible for either providing information to the caller or transferring the call to any appropriate alternative destination.

For calls that are deemed to be appropriate for the CSC, based on identified criteria provided to the Greeter, the Greeter will transfer the calls with a warm hand-off using appropriate CSC protocols to the Nurse Advocate.

In all cases, the Greeter will document the disposition of the call in the CSC Salesforce Customer Relationship Management (CRM) system. The CRM system will be configured such that the Greeter will select the appropriate "Reason for Call" from a drop-down menu. Compliance at 100% is expected related to this function. The Greeter will also be expected to maintain call answer speed, abandon rates, and other performance standards at or above the service level set by CSC management.

From time to time, the Greeter will perform other administrative tasks to support the CSC, as requested by CSC management.

Education, Experience and Skills Requirements

  • High school diploma required; undergraduate degree preferred
  • Customer service experience preferred
  • Excellent telephone presence and skills
  • Active and compassionate listener
  • Organized communicator with superb attention to detail
  • Superior ability to use computer systems, including the Microsoft Office suite
  • Wholly supportive of patient empowerment with a demonstrated commitment to the highest level of customer service

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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