Job Description

Associate Rep, Account Follow Up

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Mon - Fri Days

The Associate Account Follow Up Representative is an entry level follow up position within the Patient Accounts Department. The Associate is responsible for assisting in the reimbursement and/or resolution of patient account balances and is accountable or asks related to the resolution of patient concerns. This role may be responsible for working account balances in any of the following areas:

  • Self-pay Account Follow-up focusing on the inbound call center and collection of the patient responsibility balances leveraging assistance programs and tools
  • Insurance Account Follow-up (hospital or physician)
  • Administration of financial programs supporting the patient with medical balances such as Financial Assistance, Co-pay Assistance, Free Drug, Drug Replacement, etc.

Education/Experience Level

  • Must be a High School graduate or equivalent
  • Associates degree is preferred
  • Must have minimum of one to two years of experience in call center, registration, collection and verification in a healthcare setting or similar service profession

Knowledge and Skills

  • Insurance exposure with the ability to read an Explanation of benefits required
  • Familiarity with ICD coding, insurance terminology
  • Ability to apply contract terms, and interpret policy
  • Familiarity with software and the ability to utilize internet tools and applications
  • Proficiency with conducting research via internet tools
  • Analytical experience, with the ability to input and manipulate spreadsheets
  • Must have good written and advanced verbal communication skills
  • Must have outstanding telephone communication and customer service skills
  • Must be able to perform routine mathematical, color coding and alphabetizing functions
  • Postage machine and processing Federal Express packages experience preferred.
  • Must have strong organizational skills able to manage multiple priorities
  • Must be efficient, reliable, goal orientated and adaptable to change while maintaining productivity levels


We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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