Job Description

Employment Status:
Full time
Job Function:
Support Services
314301 Clinical Research-ERMC-Mgmt

Patient Safety Coordinator – Full Time


We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.


A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


Position Overview

The Coordinator of Patient Safety, reporting to the Medicine and Science Team, is responsible for tracking, communicating to key stakeholder groups and ensuring appropriate follow-up of actual patient safety related events and near misses across the enterprise to both mitigate future risk and learn as an organization. This includes oversight of CTCA’s incident reporting system (RL6) to ensure full and efficient system utilization, data analysis, reporting and trending, and implementation of system improvements and upgrades. The Coordinator will also be responsible for supporting and monitoring the implementation across the regional medical centers of a high reliability culture and tools (HPI journey) including leader safety methods and stakeholder behavior expectations. Further, the coordinator will be responsible for staffing CTCA’s Lateral Integration Team for the Enterprise (LITE) to support ongoing cross-center collaboration with respect to Root Cause Analyses/Failure Mode Effects Analyses, conducting the bi-annual AHRQ survey process, working with CTCA’s Safety Champion Program, and partnering with Center for Learning. The position reports to the Vice President of Quality, Patient Safety & Clinical Outcomes.


Key Position Qualifications

  • Minimum of a BS/BA in healthcare/business administration, statistics/mathematics, information management, nursing, psych, research/public health, medical records or a related health field
  • Graduate degree strongly preferred, but may consider certificate programs and experience in lieu of degree
  • Minimum of 2-5 years’ experience in healthcare patient safety, risk management or quality
  • Knowledgeable of reliability theory and systems thinking, including use of tools, root cause analysis, failure modes analysis, fish bone diagrams, etc., targeting risk mitigation
  • Excellent analytical, written and verbal skills with the ability to explain clinical concepts to non-clinical and clinical stakeholders
  • Comfortable preparing reports for various audiences and working with people of diverse backgrounds, including physicians. 
  • Team-oriented
  • Self-motivated, able to carry out assignments to completion and possess a high degree of ownership, responsibility, initiative and attention to details
  • Comfortable working on multiple projects concurrently, within set time constraints/deadlines
  • Knowledgeable of project management and change management techniques
  • Supports various components of CTCA’s Patient Safety Initiative including but not limited to retrospective review of actual events and risk mitigation strategies
  • Communicates benefits of efforts to patients and stakeholders
  • Contributes to CTCA efforts to use various databases for trending
  • Participates in and facilitates patient safety related special projects


The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.


Beyond The Resume, What We Look For

We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.


Do you see yourself working with a passionate team in a dynamic, high growth environment? If so, we hope you begin the application process today.