Job Description

Employment Status:
Full time
Job Function:
420402 IS Site Services-Specialist
Shift Hours / Days:
Hours / Pay Period:

Clinical Business Support Analyst - IS - Full Time

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA® provides stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


The Business Support Analyst reviews, analyzes, and evaluates user requests for enhancements, new applications and process improvements for a solution driven result. The role is responsible for business process analysis, standard documentation of requirements, support & problem solving and communication of changes in clinical applications. The role will partner with the other IT teams, Clinical Informatics departments, site liaisons and education teams.

Job Accountabilities

  1. Continuously monitor process work flows to improve the usability of existing applications and provide guidance on proposed new application solutions.
  2. Thoroughly analyze information gathered via interviews, document analysis, committee meetings, and task and workflow analysis.  Reconcile gaps, and distinguish user requests from the underlying needs by utilizing CTCA business requirement tools to document an overall solution for the customer.
  3. Conduct daily rounds and monthly shadowing of assigned internal customers to build relationships and identify areas of improvement to workflow and application functionality.  Participates in monthly strategic meetings to share the outcome of the rounds with the other team members.
  4. Support clinicians & business functions by evaluating and correcting issues that arises using standard problem solving/troubleshooting methodology. Provide documentation of steps taken and escalating when necessary to enhance communication between IT and the hospital.

Key Qualifications

  • Must be a RN
  • BS in nursing or other clinical specialty.  (ie.  Pharmacy, Radiology, Med Technology, etc.)
  • Experience in hospital or clinical area of expertise required
  • Minimum 2 years project management, business process analysis and formal business communication


The Best Place to Work

We call ourselves stakeholders because we all have a stake in the care and success of every patient. Today, CTCA stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.


Beyond The Resume, What We Look For

We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Visit and begin the application process, today.