Account Management Specialist
|Location:||Cancer Treatment Centers of America Operations Center|
|Department:||428006 PA PARs-Clerical|
|Employment Status:||Full time|
|Shift Hours / Days:||M-F 9:30 - 6:00|
|Hours / Pay Period:|
|Job Function:||Support Services|
Account Management Specialist
We Fight Cancer: Care That Never Quits®
Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.
A Culture of Teamwork, Empowerment & Development
CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.
The Account Management Specialist (AMS) manages the CTCA patient financial experience, performing account management analysis and providing complete, timely, and accurate follow up on both hospital and physician account balances to optimize overall reimbursement and insure our patients receive the best CTCA has to offer in account management. Interacts with patients, family members, caregivers, site stakeholders, outside insurance companies, third party payers, and employers as necessary to overcome barriers, problem solve, and ultimately resolve account balances. The AMS team is directly responsible for approximately 30% of ongoing cash flow and therefore, is expected to review and determine appropriate management actions on assigned patient accounts at a minimum of every 45 days. The AMS must be able to utilize a holistic approach to managing a patient account from the time it is received through to resolution. The AMS is considered an agent acting on behalf of the patient, as well as CTCA, and therefore must exemplify the highest in CTCA standards to ensure a consistently positive patient experience. Must be capable of understanding and reconciling an account has been verified, billed, and paid correctly. Also capable of analyzing payments posted, account adjustments, insures accounts statements are run timely and with the appropriate statement message. Fields patient inquiries and complaints on a daily basis. The Account Management Specialist reports directly to the Account Management Supervisor. (AM Supervisor)
The Best Place to Work
We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.
Beyond The Resume, What We Look For
We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.
Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit www.cancercenter.com/careers to begin your journey.
Job Status: Full Time
Job Reference #: 12571